Protocol

In the event of a client/patient safeguarding concern, all team members are required to escalate the concern to the safeguarding team, as highlighted below.

Guidance Notes

This must be done in three ways

STEP 1: Submit the safeguarding details on Create a – Highlight / Complaint / Safeguarding form.

• Navigate to the Create a – Highlight / Complaint / Safeguarding form
• Choose ‘Safeguarding Concern’ from the ‘What would you like to report?’ dropdown
• Enter all the related information in the fields provided
• Attach any supporting documentation
• Submit the form

The form will be reviewed by a member of Senior Management.

STEP 2: Add a task in CRM here

• Patient Safeguarding List/Regular Contact – Patient Services – Whole Team
• Assign to safeguarding team
• Due date to the day of submitting

Please put what the issue is in the title of the task –

• Safeguarding concern – urgent
• Safeguarding concern – depression
• Safeguarding concern – suicide

STEP 3: Senior Team will decide on action and close the task