Kiwi operates its online doctor service from countries, such as the UK, where the online doctor service is regulated and the doctors and pharmacies we work with are regulated and approved to provide online doctor consultations in those regions.

Kiwi's Doctor Service is not intended to replace the care of your primacy care physician. We have a policy that customers must consult their regular physician in order to initialize treatment. Evidence of previous physician authorization of ordered products is required in order for the pharmacy and medical team to confirm your order. If there are any concerns the online doctor will ask you via chat after placing your order. New Zealand Customers please note: We recommend that you visit your local pharmacy for prescription services as you will most likely qualify for subsidized medications. You will need to provide a valid New Zealand prescription for this.

No - only prescription medications listed and marked as "online doctor" or with the "Dr" symbol next to them do not require a current prescription to be sent in, OR any over the counter item (marked "OTC").

If a prescription medication is only available in New Zealand for example, we cannot ship it from there without a current prescription on file for every order/shipment. We can change orders after being placed to their online doctor counterparts, but only if such a counterpart exists (for example in the UK), and any price difference would be the responsibility of the customer, as costs vary from country to country.

No, we are not allowed to send the prescription in the shipment to the customer. This is partly to prevent double-use of the same prescription. It is kept on file with our fulfilling pharmacy only.

If you have a domestic (from the shipping destination country) prescription you would like us to include in the shipment to help it across the border, you must advise us prior to ordering. We try to ship orders as promptly as possible. Keep in mind it can take 1-2 business days for such requests to be resolved, as they require escalation.

Kiwi does not charge for its online doctor consultation, when it is part of an order with items that will ship to a customer. Most sites charge over 25GBP/30USD per order for this consult fee, but Kiwi does not.

If you want to consult with the doctor apart from placing an order for shipment, then there is a fee for that.