Welcome to the Kiwi help center

Cancellations/Refunds: Any order not yet marked shipped may be canceled and refunded without any penalty or delay upon your request. These typically show as 'Order Received' status on the website. Given unpredictable delays, we ask customers with shipped orders to allow at least 30 days from the last tracking update before requesting a reship or cancelation. Such request will be reviewed and action taken when the shipment is clearly lost, not just delayed (kindly see above). Cancelations are provided either for orders which have not yet shipped, or for which there are no possible shipment methods for a reship to make it to you. However at any time you may inquire with us about placing a separate parallel order via a different shipment method or country, should any be available (for example upgrading to EMS shipping).